April 11, 2017December 14, 2018 Why Companies Like United Think Customer Experience is Irrelevant Continue reading →
September 15, 2014 What I Wrote An Industry Insider Last March About Visible (Being Bought by Cision and Vocus) Continue reading →
October 14, 2013 Call for Speakers: Sentiment Analysis and “Human Analytics” (March 6, NYC) Continue reading →