“The most important customer service qualities in the next normal: Expertise, empathy, and speed,” writes Vala Afshar, Salesforce Chief Digital Evangelist. “What separates the good from the great is empathy… Empathy means listening with interest, removing obstacles, minimizing wasted time and friction, and demonstrating generosity and the willingness to be accountable.”
How to do it, to deliver customer service with empathy, to understand consumer needs, wants, and emotions?
You’ll learn how at next week’s CX Emotion conference. CX Emotion teaches the art and science of emotional intelligence practices and emotion AI technologies. We’ll be online on Wednesday, July 22, 9 am to 4:30 pm BST (UK) / 10 am to 5:30 pm CEST. Recordings will be available after the conference. Will you join us? Because…
Emotion matters – in customer experience, consumer insights, market research, HR, and healthcare – in your business. CX Emotion is the ONLY event that offers unbiased insights that you can apply at your organisation, or in creating CX solutions and services for the commercial market.
I’m excited about the program, about speakers who include CX visionaries, research and consulting leaders, and practitioners from British Gas, Volkswagen, and Volvo. We’ll have a Research and Insights panel and a second panel on Emotional Intelligence in Practice. Two sets of masterclasses offer an interactive learning opportunity you won’t get at corporate marketing events. CX Emotion’s masterclasses are:
- Emotive CX for the Contact Centre
- Social Insights: Emotion, Intent, and Activation
- Audience Insights
- Emotionally Intelligent Design
CX Emotion will inform your organization’s online / social / market / data strategy, keys to modern-day competitiveness. Please join us next Wednesday. Register today.
We’re offering a low student rate of £50 (€55), also available to individuals for whom the regular price is a hardship due to the Covid-19/financial crisis. Contact us.